Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Customer will pay for returning an item(s).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Onestepgems4@gmail.com. Please note that returns will need to be sent to the following address: Office # 05, Nasrullah Building Shah Qabool, Namak Mandi, Peshawar 25000, Pakistan

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Onestepgems4@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We do offer exchanging of items, once you return an item and we received it, then we can discuss exchange with another item. Upon agreeing with exchange we can adjust the price for the item we are going to exchange.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Onestepgems4@gmail.com.